Hybrid Senior Client Account Executive – Employee Health & Benefits

at Marsh McLennan

• Job title: Senior Client Account Executive – Employee Health & Benefits
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Durham, United States

About the role

• Senior Client Account Executive managing client relationships and service plans for employee health and benefits. Collaborating with teams to deliver tailored insurance solutions.

Responsibilities

• Build and maintain strong relationships with key clients and carriers through phone, email, and in-person interactions
• Develop and execute comprehensive client service plans tailored to assigned accounts
• Coordinate internal and external activities to manage both new and renewal accounts efficiently and professionally
• Identify cross-sell opportunities and recommend new lines of coverage that align with client objectives
• Collaborate closely with Producers and Marketing Account Executives to oversee the renewal process
• Prepare and present marketing materials and ensure smooth implementation by working alongside service teams
• Assist clients and internal staff with service questions related to administration, billing, and claims
• Maintain detailed records in client management systems to track policies, meetings, and follow-ups
• Attend seminars and carrier meetings to stay current on new products and legislative changes
• Mentor team members and handle additional duties as assigned

Requirements

• Bachelor's degree or equivalent education and related training
• 7+ years of relevant insurance industry experience
• Strong client relations skills; including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
• Ability to utilize leadership skills by providing direction, constructive feedback, development and training while additionally being able to motivate others to maximize productivity and team morale
• Strong understanding of EHB claims data
• Experience with alternative funding arrangements, pharmacy programs, care management and wellness solutions
• Knowledgeable in EB Compliance
• Demonstrated skillset with Microsoft Office and proficiency with Excel and PowerPoint

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities