Hybrid District Parts & Service Manager

at Mitsubishi Motors North America, Inc.

• Job title: District Parts & Service Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $90,000 - $100,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Nashville, United States

About the role

• District Parts & Service Manager for Mitsubishi Motors managing dealers in Tennessee, North Mississippi, and Alabama. Responsible for dealer relations and program administration within the region.

Responsibilities

• Regularly contact dealerships and communicate, implement, and administer Parts and Service Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
• Monitor and advise regional management of dealers’ adherence to policies and procedures in such areas of Parts Sales, Parts Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Satisfaction, etc.
• Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service profitability.
• Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, etc.
• Provide automotive technical guidance/recommendations to dealership service personnel.
• Provide written and verbal communication to zone and corporate management on dealer’s performance.
• Process, resolve and close customer inquiries.
• Regular Travel to dealers.
• Other duties as assigned or requested.

Requirements

• 5+ years of professional exempt level automotive retail/wholesale experience including 3+ years as a District Parts/Service Manager.
• Prior automotive retail sales experience such as Service Representative, Service/Parts Manager, etc.
• Prior automotive wholesale experience in positions such as Warranty Auditor, Customer Service, etc.
• ASE certification in four or more areas.
• Must maintain a valid unconditional driver’s license and an approved driving record.

Benefits

• Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans.
• Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required.
• This position comes with an assigned vehicle, contingent upon a satisfactory driving record.
• Benefit from our 401(k) with Company match and annual contributions based on years of service.
• Access professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Experience our collaborative culture where ideas flow freely.