Senior IT Engineer addressing customer queries and resolving various technical issues at New Charter Technologies. Mentoring helpdesk technicians and overseeing multiple client environments.
About the role
- Help Desk Operator at Minsait providing technical support through multiple channels. Responsible for user assistance, issue resolution, and ticket management.
Responsibilities
- Provide customer support via phone, web, email, and chat.
- Log and track tickets in the ticketing/management system.
- Provide first-level technical support for ICT (Information and Communication Technology) services.
- Guide users to resolve issues related to hardware, software, and connectivity.
- Escalate tickets when necessary, following internal procedures.
Requirements
- Technical training in Telecommunications or Computer Science/Information Technology, or a higher education degree in Exact Sciences (including Engineering) or Information Technology (or related fields) from an institution recognized by the Federal Government.
- Proven experience of at least 6 months in user support within Help Desk or Service Desk environments.
- Basic knowledge of operating systems, networks, and remote support tools.
Benefits
- Company-subsidized Health Plan for the employee.
- Option to include dependents on the Health Plan with payroll deduction.
- Dental Assistance (optional).
- Option to include dependents on the Dental Assistance Plan with payroll deduction.
- Meal Allowance or Food Voucher.
- Transportation Voucher (optional).
- Impact & Care - Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social, and pet-related areas at no cost for the employee and legal dependents.
- Gympass - Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$ 29.90 deducted from payroll).
- Option to include dependents in Gympass - Wellhub (up to 3 dependents - payment via credit card).
- Access to Udemy through our intranet.
- Partnerships with major consumer brands.
- Agreement with SESC for the employee and dependents.
- Discount agreements with educational institutions (undergraduate and postgraduate) and language schools/certification bodies.
- Group life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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