Hybrid Customer Care Agent

at MILES

• Job title: Customer Care Agent
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: €2,600 per month
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Berlin, Germany

About the role

• Customer Care Agent providing support for customers in a hybrid role. Responsible for resolving inquiries and ensuring high customer satisfaction.

Responsibilities

• You are our first point of contact for all our customers.
• You help customers get out of difficult situations by assisting them with topics such as ongoing rentals, our vehicles, app features, and payment options.
• You handle inquiries by phone and email at our Service Center on a shift basis and resolve them as quickly as possible.
• You find methods to solve problems efficiently and effectively.
• You filter important information and provide your colleagues and other teams with detailed reports or feedback about malfunctions in the app or the vehicles.
• You know that quality is in the details — therefore our priority is to fully understand customer needs in order to provide high-quality service.

Requirements

• You are a true problem solver and enjoy advising customers.
• You are highly communicative and have excellent interpersonal skills.
• Ideally, you are familiar with using a customer support software (CRM).
• You are fluent in German at C1 level in speaking and writing and have English at B1 level; any additional language is a plus.
• You enjoy your work and have a strong team spirit.
• With a positive attitude, you consistently keep the fun factor high in our Customer Care team.
• You are able to ensure an outstanding customer experience and are always willing to go the extra mile.
• You are empathetic, have a positive presence, and a desire to continuously help our customers.

Benefits

• Pension: Secure your financial future with our attractive pension plan.
• Mobility: Choose between monthly MILES credits or the Deutschlandticket.
• Fitness: Benefit from a subsidized Urban Sports Club membership for your physical and mental well‑being.
• Corporate Benefits: Access discounts from over 1,500 providers on sneakers, theatre tickets, and more.
• Hybrid: Work flexibly from our Berlin office and from home.
• Workplace: Receive the latest tech and an ergonomically equipped workspace.
• Diversity: Join our diverse team of more than 50 nationalities, with English as the company language.
• Development: We value personal growth through knowledge sharing and training opportunities supported by our HR team and team leads.
• Catering: Enjoy fresh coffee, drinks, fruit and snacks, plus lunch during all‑hands meetings.
• Social Impact: At MILES, a portion of revenue is invested in regional and social projects.