Account Manager at Becklar delivering exceptional customer service and technology training to dealers. Collaborating across departments to improve operational efficiency and dealer satisfaction.
About the role
- Senior Technical Account Manager managing technical relationships and engagements post-sale for Miggo customers. Working closely with customer teams in cloud security, application security, and engineering.
Responsibilities
- Own the post-sales technical relationship for all active customer accounts
- Establish and maintain a proactive engagement cadence with customers
- Run technical reviews and QBRs in partnership with Sales
- Build and maintain a success plan for each customer
- Manage escalations calmly and effectively
- Spend ~30–50% of your time on hands-on technical work
- Debug, configure, and support Miggo deployments in customer production environments
- Act as a gatekeeper for customer feedback to Product and R&D
- Influence bug prioritization and technical roadmap discussions
- Communicate clearly with senior security stakeholders
Requirements
- Strong technical background in cloud infrastructure and security
- Hands-on experience with cloud environments (AWS, GCP, Azure)
- Background in AppSec, Cloud Security, or Security Engineering
- Familiarity with application security concepts, tooling, and workflows
- Excellent written and verbal communication skills with technical audiences
- High ownership, accountability, and follow-through
- Experience as a TAM, SE, or senior engineer in a security company (strong plus)
- Experience working closely with R&D and Product teams (strong plus)
- Experience working with K8s (strong plus)
Benefits
- Proactive engagement cadence with customers
- Hands-on technical work in customer environments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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