Document Analyst creating and maintaining automated documents for LexisNexis Legal & Professional. Collaborating in an agile environment to enhance document efficiency through automation.
About the role
- Customer Relationship Analyst addressing client inquiries and delivering solutions at Midas specializing in GRC processes. Engaging in training and support while automating tasks for efficiency.
Responsibilities
- Respond to customer questions and requests through support channels.
- Conduct meetings to understand needs, requests, and potential complaints, seeking aligned solutions.
- Conduct trainings to enable customers on product usage.
- Prepare and provide reports related to processed documents as requested by customers.
Requirements
- Proficiency with Microsoft Office suite
- Basic knowledge of systems or digital platforms (ability to learn and navigate the product)
- Experience or skills in customer service, support, or after-sales
- Basic understanding of demand mapping and ticket logging
- Knowledge of performing queries and basic database concepts is a plus
Benefits
- Payroll advance
- Medical insurance
- Childcare assistance
- Education assistance
- On-site parking
- Workplace exercise (corporate wellness)
- Profit-sharing (PLR)
- On-site cafeteria
- Life insurance
- Meal allowance
- Transportation allowance
- Pharmacy discount program
- TotalPass (wellness/fitness benefit)
- Therapeutic support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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