Hybrid Technical Writer

at MetroStar

• Job title: Technical Writer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $142,000 - $170,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cyber Security, ServiceNow
• Location requirements: Hybrid, Washington D C, United States

About the role

• Technical Writer collaborating with engineers and SMEs to document technical processes for federal clients. Supporting mission-critical documentation with a focus on cybersecurity and IT.

Responsibilities

• Partner directly with Network Engineers and technical SMEs to document systems and processes
• Develop and maintain SOPs, runbooks, and operational guides
• Capture architecture diagrams, workflows, and technical dependencies
• Support transition-in documentation and knowledge transfer efforts
• Ensure documentation aligns with security, operational, and customer expectations
• Maintain version control and documentation repositories
• Proactively identify documentation gaps that impact mission readiness

Requirements

• Active Top Secret security clearance with SCI eligibility required.
• Bachelor’s degree in English, Technical Communication, Information Systems, Computer Science, Engineering, or a related field is preferred; relevant experience may substitute.
• 3+ years of experience producing technical documentation in support of IT, cybersecurity, engineering, or systems integration programs.
• Demonstrated ability to develop clear, accurate, and well-structured technical documentation, including system documentation, runbooks, as-built documentation, operational guides, standard operating procedures, and technical manuals.
• Experience authoring, maintaining, and tracking controlled technical documentation, architectures, workflows, and processes in Confluence, including structured knowledge bases and controlled documentation spaces.
• Experience working directly with engineers, cybersecurity staff, system administrators, and program stakeholders to gather technical information and translate it into consumable documentation.
• Experience supporting documentation workflows within ServiceNow; and strong proficiency with Microsoft Word, PowerPoint, Excel, and document version control.
• Ability to contribute immediately with minimal ramp-up in a mission-critical operational environment.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs