Senior ServiceNow system administrator responsible for managing and maintaining multiple ServiceNow platforms for government clients. Focusing on O&M responsibilities and best practices for support and modernization.
About the role
- Sr. ServiceNow Developer II designing and maintaining ServiceNow applications for Software Asset Management at MetroStar. Driving operational excellence and contributing to platform governance.
Responsibilities
- Design and implement scalable solutions across ITSM, SAM, and related ServiceNow modules.
- Develop custom applications, integrations, and automation leveraging Flow Designer, Script Includes, Business Rules, and REST APIs.
- Translate business requirements into well-architected ServiceNow solutions.
- Configure and maintain SAM Pro modules, including license models, entitlements, reconciliation, and normalization.
- Support software discovery and compliance processes across enterprise toolsets.
- Integrate SAM with CMDB and procurement data to ensure accurate asset lifecycle management.
- Create and maintain developer runbooks, coding standards, and release management documentation.
- Define and implement shared responsibility models between development, platform operations, and business process owners.
- Mentor junior developers and enforce best practices through peer review and automation pipelines.
- Support ServiceNow upgrades, migrations, and integrations in collaboration with ITSM, Security, and Cloud teams.
- Participate in operational reviews, sprint planning, and backlog grooming with cross-functional teams.
- Troubleshoot and resolve platform incidents, ensuring high availability and compliance with internal controls.
Requirements
- An active Secret security clearance
- Bachelor's degree in computer science, Information Systems, or equivalent experience.
- 7+ years of ServiceNow development experience in enterprise environments.
- 5+ years hands-on experience with ServiceNow SAM Pro (license reconciliation, normalization, publisher packs, entitlements).
- Demonstrated experience creating and maintaining developer runbooks, playbooks, or knowledge articles for operational consistency.
- Strong understanding of shared responsibility frameworks within ITSM, DevOps, or platform operations.
- Proven ability to design and deploy complex ServiceNow solutions following industry best practices.
- Working knowledge of CMDB, Discovery, ITSM, and CSDM alignment.
- Familiarity with Agile development, CI/CD pipelines, and source control tools (Git, GitHub, or Azure DevOps).
- Expertise in JavaScript, Glide API, Flow Designer, IntegrationHub, and REST/SOAP integrations.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
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