Contents Adjuster managing insurance claims for property and casualty insurers. Analyzing coverage, negotiating settlements, and attending litigation hearings in a supportive environment.
About the role
- Content Designer at Methods creating accessible content in collaborative Agile teams for the public sector. Focused on user needs and WCAG 2.2 compliance in content design.
Responsibilities
- create useable and accessible content
- solve problems in multi-disciplinary teams using Agile methodologies
- have experience in rapidly changing deadlines, workloads and goals
- design products, services and websites that meet identified user needs
- follow user-centred design practices for public facing and internal services and applications
- champion inclusive approaches and styles within content design
- understand user needs by analysing user research findings and analytics data
- use analytical and problem-solving skills to help the team solve and challenge assumptions
- address the needs of all users, by writing content that meets WCAG 2.2 accessibility guidelines
- participate in communities of practice
- establish and manage relationships with clients and stakeholders
Requirements
- practical experience and knowledge of Agile practices
- strong communication and interpersonal skills
- excellent stakeholder management skills
- knowledge and understanding of GDS guidelines and service standards
- strong writing skills with the ability to refer to and contribute to style guides
- the proven ability to make complicated information easy to understand
- experience of working with other roles within a multidisciplinary Agile team (for example UX designer, user researcher, product owner, delivery manager, developer)
- a good understanding of the user research process, and how you can contribute to research activities such as note taking and reviewing discussion guides
- the skill to apply content strategy to your user centred work
- experience of designing accessible, inclusive content
- the necessary skills to use data, and user insight to plan, manage and review content
- experience of using a content management system
- experience of sharing your work through peer reviews, content crits, show and tells and meetups
- good consultancy skills such as managing stakeholders and guiding colleagues on how content design can help them solve complex problems
- resilience
- strong collaboration and team working
- good communication skills
- genuine passion and commitment to improving public services
- a determined and tenacious approach to work
- a creative approach to problem solving
- good listening and comprehension
- great stakeholder management
Benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- A management development programme, and training
- 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- 2 paid days per year to volunteer in our local communities or within a charity organisation
- Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus – based on company and individual performance
- Life Assurance – of 4 times base salary
- Private Medical Insurance – which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- season ticket loan, cycle to work scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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