Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
About the role
- Customer Success Manager positioning suppliers to optimize public tendering processes with Mercell's solutions. Building strong customer relationships and enhancing value delivery through strategic guidance.
Responsibilities
- Manage a defined customer portfolio, including scaled or high value strategic accounts.
- Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers.
- Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools.
- Drive product adoption and clearly communicate customer value and outcomes.
- Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
- Act as the ''Voice of the Customer'' to inform product and process improvements.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment.
- Excellent relationship-building, stakeholder communication, and problem-solving skills.
- Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.
- Data-driven mindset with experience using ticketing systems, CRM, and Customer Success tools.
- Familiarity with subscription-based business models and customer lifecycle management.
- Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Finnish, Latvian, Lithuanian, Estonian.
Benefits
- Flexible working arrangements
- Professional development opportunities
- Collaboration with an international team
- Dynamic and growth-oriented culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Specialist supporting athletes’ and team players with hotel reservations and customer inquiries. Collaborating with internal teams to optimize workflow and customer satisfaction.
CRM Analyst responsible for defining and executing multichannel CRM strategies at Decolar. Focused on customer lifecycle optimizations and data - driven solutions.
Managing CRM platforms and proposing customer - focused strategies for projects at Mercantil. Collaborating with teams for implementation and enhancements in a dynamic banking environment.
Customer Engagement Executive ensuring clients realize value in accounting services at 1st Formations. Engaging with small business clients to enhance satisfaction and reduce churn.
Internship role in Customer Success at Edify focusing on client relationship management and account growth. Collaborating with teams to enhance educational solutions in Rio de Janeiro.
Microsoft Success Manager at Pax8 enabling Microsoft partners to adopt AI capabilities effectively. Collaborating with partners to drive growth and build confidence with Microsoft solutions.
Senior Manager, Customer Success at Reputation managing Automotive clients. Leading team towards driving value, retention, and growth across client portfolio.
Customer Success Manager ensuring seamless transitions from sales to customer success at Recite Me. Building relationships and driving retention and revenue growth for clients across platforms.
Customer Success Analyst in São Paulo ensuring high - level client experience and operational insights. Supporting platform adoption and conducting client training with a hybrid working model.