Customer Services Representative handling customer inquiries related to unsecured lending at Hastings Direct. Responsible for providing support and managing queries through different communication channels.
About the role
- Performing operational support duties for cash management products at NBT Bank. Providing training and resolving customer inquiries while ensuring policy compliance.
Responsibilities
- Provide operational support duties for cash management products and services
- Fully support the Remote Deposit Capture product
- Perform business customer setups and prepare contracts
- Maintain business customer files and monitor product usage and system operations
- Resolve problems within given authority
- Comply with all policies and regulations
- Provide training assistance to business and internal customers
- Perform a variety of routine daily tasks and participate in special department projects
- Address and resolve a wide range of complex questions from customers regarding business banking services
- Account creation for new companies and scanner installations
- Keep customers informed of new and revised services
- Ensure all security measures, policies, procedures and controls are adhered to
Requirements
- High School Diploma or GED
- Associates degree preferred
- Customer service and/or sales experience
- Minimum four years Call Center experience or two years Call Center plus 2 years branch, back-office or other customer support experience
- NBT experience preferred
- Strong oral and written communication skills
- Must have a positive attitude and willingness to work in a team environment
- PC skills in a Windows environment to include Word/Excel
- Technical knowledge of the installation and working knowledge of a PC scanner
- Excellent problem solving skills and the ability to trouble shoot technical issues
- Ability to provide comprehensive training to customers
- Understand the roles and functions of various internal departments including Deposit and Loan Operations, Item Processing, Statement Rendering, EFT, Remote Deposit Capture and Research
- In depth knowledge of bank policies and procedures.
- Travel required, may include overnights.
- Valid driver’s license.
Benefits
- Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
- Parental Leave : Six weeks of paid leave at 100% of your salary.
- Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
- Dental and Vision Coverage : Ensuring your overall health and well-being.
- Flexible Spending Accounts : For healthcare and dependent care expenses.
- Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
- Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
- Voluntary Benefits : Including hospital, accident, and critical illness coverage.
- Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
- Adoption Assistance : Supporting your growing family.
- Tuition Reimbursement : Invest in your education and career growth.
- Employee Assistance Program (EAP) : Access to support and resources.
- Pet Insurance : For all your furry friends.
- Financial and Banking Services : Various banking services benefits and financial planning assistance.
Job title
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