Credit and Collection Coordinator ensuring management of accounts receivable and compliance with internal policies. Leading team to improve processes and driving financial KPIs in Monterrey, Mexico.
About the role
- Manager of Revenue cycle at Medtronic enhancing strategies to deliver revenue targets in Patient Financial Services. Collaborating with departments and managing processes in healthcare insurance collections.
Responsibilities
- Responsible for the operational management of the multiple processes within Patient Financial Services, Diabetes
- Support the Sr Manager/Director at conducting end-to-end business analysis and review of production, revenue, and cash to enhance strategies and deliver revenue targets
- Leading, interacting and collaborating with various departments
- Leading the analysis of payer issue trends, researching, and resolving payer issues
- Overseeing system updates and data analytics
- Develop and execute strategic work plans and directives
- Drive initiatives to increase productivity, revenue, and cash flow with the onshore and offshore delivery teams / supervisors
- Manage assigned processes, lead weekly / monthly process reviews with sr. leadership
- Lead quarterly and annual business planning, including budgeting, forecasting, and resource allocation
Requirements
- Bachelor’s degree and minimum of 5 years relevant experience, or advanced degree with a minimum of 3 years prior relevant experience
- Business or Accounting major is preferred
- 15+ years’ experience in healthcare insurance collections, accounts receivable management, billing and claims processing, and insurance payor contracts
- 10+ years of experience leading large US Healthcare accounts receivable portfolio ($1BN plus)
- Excellent interpersonal skills to communicate effectively with internal and external customers written and verbally
- Advanced knowledge of insurance contracting, payor regulations, insurance benefits, coordination of benefits, managed care, and healthcare compliance, rules, and regulations
- Advanced experience with reading and understanding medical policy information, and utilizing insurance benefit and coverage information to recovery denied claims
- Advanced experience with various insurance plans offered by both government and commercial insurances
- Experience with medical billing and collections terminology – CPT, HCPCS, ICD-10 and NDC coding, HIPAA guidelines and healthcare compliance
- Good operating knowledge of Microsoft programs, including Word, Excel, Visio, Power Point, and Teams
- Ability to use Excel to generate reports, use of pivot tables and other features to analyze and present data
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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