Hybrid Manager, Client Solutions – Business Support

Posted 3 days ago

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About the role

  • Lead a team of customer-focused professionals, providing strategic direction and operational leadership to deliver a high-quality client experience
  • Mentor and coach employees ensuring alignment with departmental goals
  • Monitor workload distribution and resource planning to meet service level agreements (SLAs)
  • Act as the escalation point for complex client issues and operational challenges
  • Collaborate with internal teams to support client onboarding and ongoing service

Requirements

  • Bachelor’s degree in business administration, Health Services, or a related field
  • 5+ years of leadership experience managing people leaders or cross-functional teams
  • Strong understanding of health benefits administration and data integration processes
  • Experience with tools such as Benefit Flex Tool and Contract Management Tool are an asset
  • Excellent communication, problem-solving, and stakeholder management skills
  • Skilled in Microsoft Office Suite; experience with MS Project is a plus
  • Bilingualism in English and French is an asset

Benefits

  • Competitive pay
  • Comprehensive benefits
  • Opportunities for personal and professional growth
  • Flexible work options

Job title

Manager, Client Solutions – Business Support

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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