Operations Coordinator managing daily business activities and administrative tasks for the esure in-house team. Ensuring operational processes are efficiently tracked and reported to meet targets and deadlines.
Responsibilities
Prepare monthly client litigation pack ready for BUD to finalise.
Pull monthly benchmarking data and reporting adhoc reporting as required.
Complete management of client re-opens, with monthly analysis of trends shared with BUD.
Complete management of the stop cheque, cheque reversal and expired cheque reports including management of corrective actions.
Monitor weekly client account reporting.
Deal with all client account balance cheques and associated allocation of funds across Keoghs and esure.
Complete management of Bi weekly client costs bordereaux.
Supporting the operational team ensuring that MI is completed and validators are cleared
Coordinating new starter log in’s on esure’s systems
Monitoring holiday balances – flagging issues reporting quarterly on any building issues
Ensuring that audits being done and scores logged in a timely manner.
Supporting the BUD in collation of information and reports on an ad hoc and routine basis
Undertaking any required monitoring or enforcement of any operational activity required from time to time or on a routine basis as requested by the BUD.
Requirements
Experience in Management Information reporting and analysis
Proven track record in handling MI and competent use of excel.
Sound understanding of elite and tracker to enable case by case analysis
Ability to communicate effectively with all levels within the division and ensure that instructions are followed by others
Industry knowledge/experience is preferred but not essential
Ability to prioritise conflicting activities and work calmly and accurately under pressure.
Good client care skills and ability to work to client guidelines
High level of analytical skills and experience in analysing data
Benefits
Davies Incentive Plan
25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
Simply Health Care Cash Plan
WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
Death In Service – after 1 years’ service
Pension Contribution based 5% Employee / 3% Employer
Employee Resource Groups
Employee Volunteering Programme
Cycle to Work Scheme*
Tech Scheme*
Season Ticket Loan*
Gym Flex*
Access to Online Discount Sites
Discounted Gourmet Society Membership
Discounted Tickets for Merlin Attractions nationwide
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