Service Desk Administrator at SambaSafety providing exceptional IT support and resolving customer issues for onsite and remote users in a fast - paced environment.
About the role
- Administrator in Casualty team at Davies managing online portals and documentation. Supporting daily administrative tasks and ensuring accurate data handling.
Responsibilities
- Monitor and manage online portals/ downloading documentation and attaching to correct files.
- Reviewing Excel enquiry spread sheets cross-checking against our internal data to confirm any potential matches and carrying out further investigations on these.
- Review and updating monthly bordereau’s and ensuring data analysis is correct before issuing to the client.
- Answer telephone calls as required and deal with general enquiries.
- Photocopying/scanning.
- Other tasks to support the business plan as and when necessary to ensure company business objectives are met.
Requirements
- A good standard of written English
- Previous experience of working in an administration role
- Familiarity with standard office packages such as Word and Excel.
- Demonstrate a high level of accuracy in data input and attention to detail.
- Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks.
- Provides solutions rather than problems – shows initiative.
- Able to demonstrate effective management of time and resources.
- Able to identify when guidance is required from other team members on decision making.
- Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people.
- Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes.
- Able to demonstrate effective customer service skills, actively seeking and responding to feedback.
Benefits
- **Career & Purpose **
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- **Environmental & Social**
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- **Financial Health**
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- **Mental, Physical & Emotional Wellbeing **
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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