IT Operations & Digital Support Engineer role at Wakapi, handling technical support and incident management remotely. Responsible for digital ecosystem reliability and continuous improvement initiatives.
About the role
- Client Management Associate at McKesson supporting large pharmaceutical programs and client relationships. Ensuring operational excellence and accuracy in invoicing and reporting across business units.
Responsibilities
- Ensure 100% accuracy of all client invoices prior to release
- Serve as a point of contact for client communications, project updates, and day‑to‑day inquiries
- Collaborate with Sales and clients to define project scope for new initiatives
- Review program documentation (BRDs, SOPs, WIs, system requirements, training materials) prior to production release
- Partner with internal teams and external vendors to support daily program operations and address vendor service/pricing concerns
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 2+ years of project management experience
- 2+ years of experience in Healthcare, Pharmaceuticals, Client/Account Management, Finance, or Distribution
- Advanced skills in Microsoft Excel and PowerPoint; experience with Visio and Project
- Strong analytical abilities — able to spot trends and propose solutions
Benefits
- Competitive compensation package
- Professional growth opportunities
- Exposure to cross-functional teams
- Meaningful work that impacts patient lives
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