Operations Specialist supporting Gogolook's fintech brand Roo.Cash with daily operations and communication tasks. Assisting in project execution and maintaining brand image.
About the role
- Regional Operations Specialist providing support to Mazda’s dealer network and field operations. Collaborating with leadership, monitoring performance, and ensuring effective communication with dealers.
Responsibilities
- Day-to-day support of regional field operations team and management of dealer facing regional administrative functions.
- Answer inquiries from dealers on policies, procedures and processes, while providing an exceptional level of service.
- Collaborate with region leadership and field team to optimize dealer performance.
- Monitor and report on key metrics, manage department budget, and ensure effective communications between management, field, and dealers.
- Develop regular Region to Dealer communications for respective assigned area.
- Program and performance monitoring of Regional Operations initiatives focusing on dealer performance and business planning.
- Assist in annual, quarterly, and monthly regional projects with analysis, tracking, and reporting of project progress.
Requirements
- Bachelor’s degree in Business, Marketing, Finance or related field, or equivalent combination of education, training and work experience.
- Prior work experience in a customer facing role or internship preferred.
- Experience in a sales related role using a consultative approach.
- Understanding of automotive mechanics and industry terminology preferred, but not required.
- Experience with an automotive OEM in a corporate, region or field role with understanding of an OEM/dealership relationship preferred.
- Experience in fixed operations or service or parts related role working for a repair shop, parts store, parts or accessories supplier preferred.
- Analytical and problem solving skills to identify problems and develop corrective actions.
- Must be able to clearly and effectively communicate both orally and in writing.
- Strong organizational skills and the ability to prioritize tasks are essential.
- Self-motivated and capable of working with minimal supervision and/or direction.
Benefits
- Learn more about MNAO’s comprehensive benefits package here
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