Technical Solutions Specialist II creating reports and supporting business reviews at Ingram Micro. Assisting partners and leading technology/vendor programs while achieving department metrics.
About the role
- Solutions Engineering Team Manager responsible for building a high-performing team at Maven. Drive POCs, reduce time-to-first-value, and align with customers for successful deployments.
Responsibilities
- Lead & coach a team of Solutions Engineers and Forward Deployed engineers (and act as PgM for non‑strategic programs): capacity planning, deal/POC staffing, rituals, and performance managements.
- Own pre‑sales technical strategy: discovery, solution design, ROI modeling, demo/POC storylines, and proof plans.
- Standardize the POC operating model: clear success criteria, milestone plans, weekly working sessions, decision logs, and risk management.
- Hands‑on architecture & technical guidance: Technical escalation point with SAs/FDEs on APIs, actions, data flows, identity, security reviews, and production‑ready POC builds.
- Product feedback loop: synthesize tuning/failure modes and surface prioritized insights to Product; champion “production‑like from day one.”
- Hire for craft & values: attract diverse talent; set ladders and calibration rubrics; uplevel writing, demoing, discovery, and architecture skills.
- Customer executive engagement: function as trusted advisor to VP/C‑level stakeholders; make complex tradeoffs legible and actionable.
Requirements
- 8+ years in Solutions/SE/Applied Engineering/ Professional Services, including 2–4+ years people leadership in a pre/post‑sales hybrid team.
- Track record leading production‑grade POCs and complex integrations in enterprise SaaS.
- Working knowledge of LLM systems (RAG, tool use/function‑calling, evals/quality metrics, safety, data privacy).
- Executive presence; crisp writing; strong facilitation and risk/issue management.
- Bonus: CX/Support stack (Zendesk/Salesforce), analytics, contact center/telephony, and regulated data environments.
Benefits
- High Impact in the cutting-edge field: Be at the vanguard of AI innovation.
- Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
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