Analista Pleno de Experiência do Cliente supporting events and client interactions. Contributing to brand strength and ensuring effective partner collaboration in a law firm context.
Responsibilities
Planejar e executar eventos presenciais, híbridos e online.
Apoiar todas as etapas de produção, do briefing ao pós-evento.
Desenvolver réguas de comunicação e segmentação de públicos.
Gerenciar inscrições, confirmações e interação com participantes.
Coordenar patrocínios e parcerias estratégicas.
Definir KPIs e elaborar análises de performance das iniciativas.
Avaliar dados e feedbacks para melhorias contínuas.
Monitorar tendências de experiência do cliente.
Fazer interface com fornecedores e parceiros.
Gerenciar pagamentos, contratos e rotinas administrativas.
Requirements
Formação em Comunicação, Publicidade e Propaganda, Marketing, Administração ou áreas correlatas.
Conhecimento avançado em Excel, Word e Powerpoint
Inglês avançado (leitura, escrita e fala) - devido a projetos internacionais.
Espanhol desejável (diferencial).
Ferramentas de dados e experiência com relatórios.
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