Customer Contact Management Senior Analyst improving customer experience in a global healthcare company. Collecting and managing queries, claims, and returns efficiently.
About the role
- Data Process Analyst focusing on data tool and dashboard development within UK Data & MI Team. Engaging with staff to enhance operational efficiency and decision making.
Responsibilities
- Owning & delivering a backlog of continual product improvements
- Dashboard Prototype building, maturing and product roll out
- Process mapping, development and requirements capture across a range of business functions
- Data preparation/cleansing
- Education & knowledge sharing with internal customers
- Leading change, transformation and driving the adoption of new processes and tools
Requirements
- Solid business understanding and analytical skills
- Strong interpersonal communication skills
- Understanding of requirements elicitation and management
- Process mapping and dashboard development including data cleansing, modelling and visualisation and testing/validation of the end product
- Passion for data, improvement and value-driven outcomes
- Business Analysis skills, including: Requirements gathering; process mapping; root cause analysis; and benefits mapping
- Comprehensive understanding of data quality & governance
- Strong focus on Continuous Improvement & agile development
- Stakeholder Management and Communication skills, including Workshop facilitation
- Risk and Issue Management
- Competent in Microsoft Office suite, including Word, Excel, PowerPoint, Visio and Power BI
- Critical problem solving
Benefits
- Contributory Pension Scheme
- Private Medical Insurance
- 33 days Annual Leave (including public and privilege holidays)
- Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
- Flexi-Time
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