Hybrid Customer Account Executive

Posted 2 days ago

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About the role

  • Responsible for key customer metrics: GRR and NRR
  • Build and maintain strong, trust-based customer relationships across the entire customer journey
  • Proactively identify at-risk accounts and develop smart retention strategies to minimize churn
  • Support customers from onboarding through active adoption to ongoing value realization
  • Identify and close upsell and cross-sell opportunities aligned with customer needs and product development
  • Collaborate closely with internal teams to ensure a seamless customer experience, gather feedback and contribute insights
  • Monitor account health using CRM and analytics tools and provide KPI reporting to leadership
  • Maintain an accurate pipeline, forecast expansions and ensure successful renewals and upsells

Requirements

  • At least 2 years of experience in SaaS account management, Customer Success or roles focused on retention/expansion
  • Proven track record of improving GRR and NRR (or comparable metrics) in a B2B SaaS environment
  • Strong customer focus with excellent communication and interpersonal skills across all organizational levels
  • Experience with CRM and Customer Success tools (e.g., HubSpot) and Confluence is a plus
  • Strong business acumen and the ability to identify and leverage relevant customer value drivers
  • Willingness to work in a flexible hybrid model and meet regularly on-site in Stuttgart
  • Fluent in German and English

Benefits

  • Our modern and open scale-up culture gives you space for your creativity in a dynamic, agile team. 💡
  • Fail Fast, Learn Faster: feedback is an integral part of your work and an essential driver of improvement. 📈
  • We invest in your growth: discover our Learning & Development programs — including an L&D budget! 🌱
  • Flexible working hours within a hybrid work model 🕒
  • Rest is important — 30 days of vacation 🏖️
  • Travel by Train: we also favor the train! We subsidize your Deutschland-Ticket monthly. 🚆
  • Stay healthy: recharge with a discounted WELLPASS membership and healthy snacks. 🍏
  • Job bikes available for everyone who prefers two wheels! 🚴
  • Crew love: enjoy regular team events, exciting gaming sessions and much more. 🎮️
  • Corporate Benefits: access a variety of attractive offers from top brands with exclusive discounts. 🛒

Job title

Customer Account Executive

Job type

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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