Working student in Sales Consulting at netzkontor nord GmbH supporting telecommunications projects. Preparing offers, managing tenders, and collaborating with sales and project management teams.
About the role
- Customer Account Executive managing SaaS client relationships in Stuttgart. Focused on maximizing retention metrics and enhancing customer success through collaboration.
Responsibilities
- Responsible for key customer metrics: GRR and NRR
- Build and maintain strong, trust-based customer relationships across the entire customer journey
- Proactively identify at-risk accounts and develop smart retention strategies to minimize churn
- Support customers from onboarding through active adoption to ongoing value realization
- Identify and close upsell and cross-sell opportunities aligned with customer needs and product development
- Collaborate closely with internal teams to ensure a seamless customer experience, gather feedback and contribute insights
- Monitor account health using CRM and analytics tools and provide KPI reporting to leadership
- Maintain an accurate pipeline, forecast expansions and ensure successful renewals and upsells
Requirements
- At least 2 years of experience in SaaS account management, Customer Success or roles focused on retention/expansion
- Proven track record of improving GRR and NRR (or comparable metrics) in a B2B SaaS environment
- Strong customer focus with excellent communication and interpersonal skills across all organizational levels
- Experience with CRM and Customer Success tools (e.g., HubSpot) and Confluence is a plus
- Strong business acumen and the ability to identify and leverage relevant customer value drivers
- Willingness to work in a flexible hybrid model and meet regularly on-site in Stuttgart
- Fluent in German and English
Benefits
- Our modern and open scale-up culture gives you space for your creativity in a dynamic, agile team. 💡
- Fail Fast, Learn Faster: feedback is an integral part of your work and an essential driver of improvement. 📈
- We invest in your growth: discover our Learning & Development programs — including an L&D budget! 🌱
- Flexible working hours within a hybrid work model 🕒
- Rest is important — 30 days of vacation 🏖️
- Travel by Train: we also favor the train! We subsidize your Deutschland-Ticket monthly. 🚆
- Stay healthy: recharge with a discounted WELLPASS membership and healthy snacks. 🍏
- Job bikes available for everyone who prefers two wheels! 🚴
- Crew love: enjoy regular team events, exciting gaming sessions and much more. 🎮️
- Corporate Benefits: access a variety of attractive offers from top brands with exclusive discounts. 🛒
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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