Facilities Manager overseeing national operations for corporate headquarters and 100+ field offices. Delivering updated customer service through centralized facilities support in a national financial services firm.
Responsibilities
Manage all day-to-day facilities operations for the headquarters office, including:
Maintenance, repairs, janitorial, HVAC, electrical, plumbing, furniture, and space management
Breakrooms, conference rooms, storage areas, and common space standards
Vendor coordination and performance management
Ensure a clean, safe, well-maintained, and professional work environment
Support internal meetings, events, and executive needs as required
Manage facilities-related budgets, invoices, and service contracts
Build and implement a centralized national facilities management program for 100+ field offices
Serve as the primary remote facilities support (“call center” model) for all locations nationwide
Establish standardized:
Service delivery processes
Preventative maintenance programs
Response times and service level expectations
Vendor standards and scopes of work
Own the facilities ticketing/work order system and ensure timely resolution of all issues
Coordinate services with landlords, property managers, and national service providers
Reduce operational burden on local office staff by centralizing facilities support
Requirements
5+ years of experience in facilities management, preferably in a multi-site, national environment
Strong remote facilities management or call center support experience
Proven ability to manage vendors and service providers at scale
Exceptional customer service mindset with strong communication skills
Highly organized, detail-oriented, and process-driven
Self-starter who thrives in a fast-paced, high-growth environment
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