Hybrid Supportive Housing Case Manager

at Immigrant and Refugee Community Organization

• Job title: Supportive Housing Case Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $48,600 per year
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Portland, United States

About the role

• Supportive Housing Case Manager supporting homeless individuals and families in Clackamas County. Providing housing stability and case management services through the IRCO Supportive Housing Services program.

Responsibilities

• Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness, including medical and behavioral health issues that face them, in their efforts to move into and maintain permanent supportive housing
• Employ a “whatever it takes” approach to assist participants in their transition from homelessness to permanent housing
• Assist households at every stage of the housing stabilization process including flexible services to meet the individual needs of participants
• Outreach and engagement including processing referrals from Community Connect
• Establish rapport with participants
• Provide a “screening in” philosophy
• Conducts face to face screening and obtain consents
• Provide linkage to other needed providers and services
• Conduct intake enrollment and enroll into HCMS
• Assist with temporary housing assistance until permanent housing can be secured
• Ensure all documentation is prepared and entered the Homeless Management Information system (HMIS)
• Assist at all levels of move-in to permanent housing; document ready, housing authority applications and other paperwork, coordination of move-in and orient new tenant to their unit/building
• Conduct assessments, develop and implement individualized case management services plan in collaboration with the participant including needs, goals, steps, timeframes, and disposition of each goal as it is met or changed
• Ensure access to health, mental health, and substance use disorder services
• Assists participants with establishing a medical home
• Ensure connection with medication and treatment regimens
• Conduct home visits with participants in their units
• Assist with increasing income, job search, increased education, and social security assistance
• Assist with independent living skills, including social, personal hygiene, budgeting and money management, legal issues and transportation as needed
• Provide housing location services and educate participants on tenant rights and responsibilities
• Educate participants on the appropriate use of crisis intervention services versus 911 emergency calls, etc.
• Provide eviction prevention counseling; work with property management to help participants resolve issues that threaten their housing stability including tenant rights and responsibilities
• Maintain Professional Development growth
• Drive to client’s residence to conduct house visits
• Drive to IRCO’s main office to pick up checks and deliver them to landlords and vendors
• Drive to in-person county/IRCO housing meetings and trainings

Requirements

• Associate degree in a human service or related field and minimum 2 years of experience providing related services to similar population
• Bachelor's degree in a human service or related field and minimum 1 year of experience providing related services to similar population
• Understanding of the experience of refugees and immigrants can be used in place of educational requirements
• Knowledge of or ability to learn the Homeless Management Information Systems (HMIS)
• Experience working with participants with mental illness, chronic health issues, and substance use disorders
• Experience in the following areas: chronic homelessness, outreach and engagement strategies, housing navigation, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
• Working knowledge of Microsoft Office products, including Word and Excel
• A valid Oregon driver’s license and insurance
• Organized and detailed oriented; ability to manage multiple cases efficiently and effectively
• Passion for ending homelessness
• Ability to work as a member of a team and independently
• Strong people skills
• Ability to work effectively with multi-background communities, people of various educational backgrounds, and income and opportunity status.

Benefits

• 3 to 6 weeks of PTO per year
• 401k match of over 100% on first 5%, immediate vesting
• 3% match for student loans or college savings
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance
• Flexible spending account