Staff Product Manager leading the Loyalty SDK strategy and execution to enhance Fanatics' connected ecosystem. Driving product management and cross - functional alignment for a comprehensive fan experience.
About the role
- Responsible for strategy, economics, and delivery of cards in maritime technology. Collaborate with cross-functional teams to improve product performance and customer experience.
Responsibilities
- This role owns one of the company’s most critical and commercially impactful product domains. You’ll lead the strategy, economics, and execution of our cards proposition end-to-end, shaping how customers spend, how the platform scales, and how the business generates sustainable revenue.
- Own the cards domain end-to-end
- Take responsibility for the cards product strategy, roadmap, and outcomes — from day-to-day reliability to longer-term improvements in customer experience and unit economics.
- Turn problems into clear product decisions
- Work from customer needs, operational realities, and commercial constraints to define problems clearly, explore options, and make trade-offs that balance experience, risk, cost, and scale.
- Partner closely with engineering
- Work with engineers to design and deliver card functionality that is resilient, scalable, and easy to operate. Break complex initiatives into small, testable changes that can be shipped safely.
- Improve how cards perform at scale
- Use data to identify and prioritise improvements across authorisation rates, usage, failures, disputes, fraud, and cost. Focus on steady, measurable gains rather than big-bang releases.
- Work across risk, compliance, and operations
- Collaborate with risk, compliance, and operations teams to ensure card products meet regulatory and scheme requirements, and that controls are proportionate and well understood.
- Own outcomes in production
- Take responsibility for how the cards product behaves in the real world. Support incident response, learn from issues, and drive changes that reduce repeat problems over time.
- Set direction and priorities
- Define clear goals and success measures for the cards domain. Maintain a roadmap that reflects customer impact, business value, and delivery capacity — and update it as you learn.
- Be a trusted point of reference
- Act as a knowledgeable, pragmatic voice on cards across the company, helping teams understand constraints, trade-offs, and opportunities without over-complicating things.
Requirements
- Bachelor’s degree or equivalent practical experience
- Strong grounding in analytical thinking, systems design, or technical disciplines
- Formal product management training is beneficial but not required
- 5+ years total experience in product management or closely related roles
- 3+ years owning or significantly contributing to cards or payments products in a fintech, bank, or payments platform
- Experience working with card schemes (Visa / Mastercard), processors, and issuing partners
- Proven track record of shipping complex, regulated products in high-scale environments
- Experience operating in cross-functional product teams (engineering, design, data, ops, compliance)
- Strong end-to-end understanding of card issuing economics, including interchange, scheme fees, and processing costs
- Experience improving unit economics through product decisions and trade-offs
- Comfortable balancing growth, acceptance, risk, and margin
- Solid understanding of card issuing flows and lifecycle events
- Working knowledge of Visa and Mastercard rules and how they affect product design
- Familiarity with regulatory, safeguarding, and compliance requirements for card programmes
- Experience owning a complex product area with commercial responsibility
- Ability to set a clear direction, prioritise effectively, and communicate decisions
- Comfortable working with ambiguity and making informed trade-offs
- Experience working closely with engineering on reliable, high-volume systems
- Strong delivery discipline in production and regulated environments
- Confident using data and metrics to guide decisions and measure impact
- Experience optimising interchange, pricing, or premium card propositions is a nice to have.
- Hands-on work with processors, programme managers, or scheme partners is a nice to have.
- Experience improving card economics at scale or supporting other PMs is a nice to have.
Benefits
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Flexible, Remote-First Culture: Work remotely with occasional in-office events and project days to foster collaboration and team spirit.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Monthly Performance Support: Our modern performance management framework empowers you to reach your full potential.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
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