Responsible for strategy, economics, and delivery of cards in maritime technology. Collaborate with cross - functional teams to improve product performance and customer experience.
About the role
- Senior Product Manager leading strategy and execution for AI-driven automation at Suger. Collaborating with engineering and design in a hybrid work model in Vancouver, Canada.
Responsibilities
- Design end-to-end user journeys for AI-powered workflows and continuously iterate on the user experience. You’ll balance customer impact, system reliability, and engineering complexity when making product decisions.
- Work closely with Customer Success to gather qualitative and quantitative feedback on how customers interact with AI-driven features. You’ll occasionally support onboarding or troubleshooting to deeply understand real-world user behavior, edge cases, and trust concerns around automation.
- Develop and own the product vision, strategy, and roadmap for intelligent systems that automate and optimize pricing, contracting, billing, and compliance workflows.
- Define clear success metrics for AI-powered features, including adoption, accuracy, efficiency gains, and customer outcomes, and deliver measurable business impact.
- Partner closely with engineering to test, validate, and ship AI-enabled products, ensuring correctness, transparency, and reliability in production environments.
Requirements
- 5+ years of product management experience, ideally in B2B SaaS, developer platforms, or enterprise software.
- Strong understanding of the full product lifecycle, from problem discovery and prototyping to production deployment, iteration, and monitoring - including products with complex backend or data dependencies.
- Excellent communication skills, with the ability to collaborate across engineering, design, customer-facing teams, and leadership to align on goals and execution.
- Strong critical thinking skills, with the ability to uncover underlying problems and opportunities, even when existing workflows appear to be functioning well.
- A data-driven mindset, with experience using data to validate hypotheses, evaluate AI system performance, measure success, and inform product direction.
- Experience with Salesforce, HubSpot, sales operations, billing systems, or cloud marketplaces is a strong plus.
- Experience working on AI-powered products, automation, APIs, or data-intensive systems is a strong plus.
Benefits
- Competitive compensation and equity plan.
- Monthly office stipends for lunch and commute-related benefits.
- Full healthcare benefits - extended health care, dental, vision, and life insurance.
- Work alongside a top-notch team with experience at Google, Meta, Salesforce, Pave, Motive, and Square - building AI agent and AI infrastructure SaaS that powers revenue workflows.
- Own a major pillar of our go-to-market strategy from day one - driving architecture, engineering standards, and platform reliability with the autonomy to build what you think is right.
- Fast-moving, flat org with real product-market fit and big ambitions where you’ll ship quickly, influence the roadmap, and see direct customer impact.
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