Hybrid Director, Third Party Risk

at Manulife

• Job title: Director, Third Party Risk
• Job type: Full Time
• Experience level: Lead
• Salary: CA$94,200 - CA$169,560 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Halifax, Canada

About the role

• Director of Third Party Risk at Manulife managing third-party risks and collaborating with multiple teams. Responsible for maintaining risk frameworks and overseeing risk evaluations.

Responsibilities

• Define and maintain the Manulife’s third-party Risk Framework, standard and controls
• Provide Oversight and Challenge in evaluating risks related to information security, business continuity/disaster recovery, regulatory and technology introduced by third-Parties to the Manulife environment
• Design processes to support third-Party Risk identification and management
• Build tools in support of the third-Party Risk identification and management
• Conducting research on industry related trends, events and best practices
• Report to the AVP, Operational Resilience and assist in the delivery of a comprehensive Third-Party Risk Management program across Manulife
• Actively contribute to and participate in the oversight and challenge of the global Third Party program
• Work with many teams in the business including Procurement, Vendor Governance, Legal, Compliance, Information Risk 2nd line, and Segment teams
• Participate in providing oversight and effective challenge to the outputs of the first line of defense related to the Third Party Program, including Exit Plans, Onboarding, and Risk Assessment activities
• Support the standardization and automation strategy by researching best practices related to the third-Party assessment processes and tools
• Advise in the investigation of material loss events caused by Third-Parties

Requirements

• University Degree (Technology, Business, Risk Management, Auditing or related discipline)
• 3-7 years progressive experience in third-Party Management
• Hands-on experience in developing third-Party risk management policies, standards, and controls
• Direct experience with the implementation, execution, and/or maintenance of a third-Party Risk Management program in a large and complex multinational financial institution
• Performed third-Party risk and control assessments, and performance assessments
• Previous oversight and effective challenge (2nd line of defense) experience is preferred
• Track record in process improvement and process design
• Demonstrated leadership experience and ability to work independently
• Excellent communication skills (oral and written) including presentation skills and demonstrated ability to present at all organizational levels
• Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment
• Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries
• Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated environment
• Results-oriented with the ability to work independently and as part of a team, managing multiple priorities within tight deadlines
• Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required
• Strong time management and organizational skills to manage multiple tasks and changing priorities.

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
• Adoption/surrogacy and wellness benefits
• Employee/family assistance plans
• Retirement savings plans (including pension)
• Global share ownership plan with employer matching contributions
• Financial education and counseling resources
• Generous paid time off (holidays, vacation, personal, sick days)