Fraud Risk Oversight Director overseeing risk management programs at Truist. Leading teams to ensure efficient risk practices and compliance within the financial services sector.
About the role
- Overseeing Third Party Risk Management related activities at Truist. Managing application and reporting strategy along with technology enablement support.
Responsibilities
- Gathers data from various sources and preparing it for analysis
- Partners with Product Owners, Business SMEs, QA/Dev, Release Management, and Vendors to align scope, timelines, and quality
- Prepares and publishes reports and dashboards based on stakeholders’ requirements
- Checks reports and dashboards for accuracy and adherence to templates prior to publishing
- Participates in requirements walkthroughs and design reviews; raises testability and risk concerns early
- Provides hypercare reporting to leadership with metrics, risks, and user feedback
- Supports the collection of detailed user requirements, identifying key needs and pain points
- Aids SMEs to draft comprehensive requirements documents for senior teammates review
- Translates business requirements, user stories, and acceptance criteria into comprehensive test plans, test scenarios, and traceability matrices
- Defines entry/exit criteria for SIT and UAT; ensure test environments, data sets, and interfaces are ready ahead of schedule
- Facilitates collaboration between end users and the Technology team
- Maintains test documentation in compliance with Truist SDLC/PLC and audit requirements
- Leads UAT cycles with business stakeholders: schedule runs, facilitate test execution, track progress, and sign‑off
- Creates business-process test scripts that reflect real-world scenarios, including regression and non‑functional checks (usability/operability)
- Ensures business readiness ahead of deployment
- Executes smoke checks and business-critical validations immediately after go‑live to confirm stability and intended outcomes
- Identifies and escalates issues according to protocol
- Independently logs, tracks, and manages stakeholders’ inquiries with standard prioritization
- Troubleshoots and resolves common stakeholders' inquiries using standard procedures
- Provides updates and guides users through common inquiry resolutions
- Contributes new solutions and updates existing knowledge documents for common issues
- Coordinates more complex third party document requests and follow ups
- Reviews third party submissions against defined guidelines and interacts with third parties as needed
- Ensures accurate and detailed record-keeping
- Acts as a resource for teammates with less experience
- Explains and interprets current TPRM and TPROF framework
- Stays updated on industry trends and supports adoption of new requirements to strengthen the TPRM Program
Requirements
- Bachelor’s Degree
- 3–7+ years of business-side testing experience in financial services or similarly regulated industries
- Comprehensive understanding of principles, practices, theories, and/or methodologies associated with the professional discipline (i.e., risk management, vendor management, etc.)
- Hands-on experience with SIT, UAT, regression, and post‑production validation for multi-system programs
- Proficiency with Rally, JIRA (or Azure DevOps), Confluence, and ALM/QC (or equivalent)
- Ability to solve problems in situations by analyzing viable solutions using experience, judgment, and precedents
- Strong skills in deriving test cases from BRDs/FRDs/user stories, and maintaining requirements traceability
- Understanding of release/change management (ITIL), CI/CD pipelines, and feature flag/rollback concepts
- Ability to effectively communicate, written and verbal, to all levels of the organization
- Moderate level of expertise with Excel; Moderate level expertise with Word and PowerPoint
Benefits
- Medical, dental, vision, life insurance
- Disability, accidental death and dismemberment insurance
- Tax-preferred savings accounts
- 401k plan
- Paid vacation (no less than 10 days)
- Sick days (10 days)
- Paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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