Occupancy Planning Operations Manager at JLL managing data governance and operational support. Leading occupancy planning and management services to enhance organizational efficiency.
About the role
- Director of Operations Strategy leading back-office transformation initiatives for Canadian Group Benefits business. Collaborating across teams and translating strategy into measurable outcomes.
Responsibilities
- Lead a small, high-performing team in delivering initiatives of varying scale and strategic importance
- Ensure initiatives deliver intended business outcomes through direct accountability and influence
- Develop integrated initiative roadmaps, ensuring success metrics align with business priorities
- Lead milestone planning, impact reviews, budgeting, and governance activities
- Prioritize strategies and make clear recommendations to senior leadership
- Oversee change management activities to enable successful adoption of transformational initiatives
- Drive timely decisions, actions, and issue resolution
- Monitor execution progress, provide visibility into risks and milestones, and ensure accountability to timelines
- Track initiative outcomes to ensure benefits and financial commitments are realized
- Design effective performance-tracking approaches to keep teams aligned and on track
- Facilitate annual strategy development and offsite leadership sessions
- Support and enhance the overall Strategic Planning Process across Operations
- Develop compelling executive-level presentations and business cases that clearly articulate insights, recommendations, and outcomes
- Present initiative performance and strategic insights to senior stakeholders, enabling clear understanding and informed decisions
- Drive alignment across stakeholders and enable decision-making by identifying trade-offs and influencing outcomes when necessary
- Motivate, mentor, and develop both direct and indirect team members
- Act as a change agent who builds awareness, engagement, and commitment to the transformation agenda
Requirements
- 10+ years of combined education and experience in strategy roles within large multinational organizations, ideally in financial services
- Experience leading small teams and navigating complex, fast-moving, and ambiguous environments
- Extensive experience in strategic planning, execution, and reporting
- Strong analytical skills and comfort with financial and quantitative analysis
- Exceptional PowerPoint and storytelling capabilities
- Demonstrated ability to influence senior leaders and drive decisions to implementation
- A reputation for being practical, solutions-oriented, and dependable in delivery
- Strong facilitation and communication skills
- High attention to detail and commitment to delivering executive-ready work
- Strong problem-solving abilities informed by research, structured thinking, and thoughtful analysis
- Proven experience leading projects and managing stakeholders effectively
- Strong business acumen, customer focus, and strategic execution capability
- Ability to work independently and collaboratively in diverse teams
- Experience in top-tier consulting, investment banking, or corporate strategy roles is an asset
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada (includes holidays, vacation, personal, and sick days, and statutory leaves of absence)
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