Grant Operations Officer involved in funding operations for ispace's lunar projects. Managing compliance, documentation, and communications across teams in a hybrid work environment.
About the role
- Manager of Market Operations overseeing interdisciplinary teams within a value-based care framework at ConcertoCare. Managing operations, personnel, and workflow for optimal patient care delivery with a data-driven approach.
Responsibilities
- Data-driven management of team to achieve market goals and targets for key performance indicators.
- Day-to-day operational market support, including management of team/pod schedule availability.
- Oversight of clinical and operational task completion and managing patient complaints and grievances.
- Day-to-day clinical market support, including monitoring urgent situations and supporting the team.
- Personnel management of Care Navigators, including hiring, onboarding, training, and performance management.
- Support the team through hands-on shadowing, collaboration, guidance, and task completion.
- Partner with the Customer Success function to support ongoing customer needs and overall relationships.
- Monitor operational workflows, ensuring adherence to procedures and identifying improvement opportunities.
- Lead and champion implementation of new processes, programs, and pilots as a market super-user and trainer.
- Develop and lead meetings required for management, training, education, and team building.
- Participate in interviewing, hiring, and training of team members.
- Ensure team adherence to compliance policies, procedures, and standards of conduct.
Requirements
- Associate's or bachelor’s degree
- 2+ years of healthcare leadership and/or management experience
- Average to advanced skills in data analytics, healthcare reporting, electronic medical records, and Microsoft Office applications.
- Ability to travel within assigned area and access to reliable transportation
- Valid driver license and proof of liability and property damage insurance on vehicle used.
- Licensed for a minimum of 5 years
- No vehicle-related suspensions/reinstatements, DUI, reckless driving, leaving the scene of an accident, or felony convictions within the last 3 years.
- Multiple violations and accidents within the last 5 years would be subject to review.
- Education in public health, health, or business administration (preferred)
- Leadership or management experience in ambulatory or community settings (preferred)
- Certification/licensure and/or experience as a Medical Assistant, Licensed Practical Nurse, or Registered Nurse (preferred)
- Working knowledge of applicable regulations and state and federal laws (preferred).
Benefits
- full healthcare coverage
- 401K with match
- broad range of other health, wellness, and financial benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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