Quantitative Risk Analyst II providing critical risk management support at USAA. Developing models, assessments, and tools to aggregate and manage key financial risks.
About the role
- Bilingual Associate Manager supporting Claims team operations and leadership within Manulife. Overseeing service excellence and staff development across core processing functions in a remote role.
Responsibilities
- Lead a team of service-focused specialists responsible for delivering core processing across Manulife systems
- Build, schedule, coach, and mentor a high-performing team
- Support the development, growth, and retention of English and Bilingual staff
- Oversee daily work prioritization, transaction processing, and customer/advisor communications
- Identify training needs and skill gaps
- Monitor business controls and call quality program
- Review applications, policies, procedures across multiple administrative systems
- Provide timely decision-making, escalation support, and guidance to team members
- Ensure staffing and resource allocation aligns with daily service-level commitments
- Collaborate with internal partners to support projects and process improvements
- Lead effectively in a high-volume environment
Requirements
- 5+ years of leadership experience in Claims, Investments, Operations, or Customer Service environments
- Bilingual (French & English) is required
- Excellent customer service, communication, and interpersonal skills
- Strong influencing, negotiation, and conflict‑management capabilities
- Solid understanding of Investment and Insurance products and associated administrative systems an asset
- Demonstrated investigative, analytical, and problem-solving abilities
- Proven ability to adapt and exercise sound judgment in a dynamic environment.
- Experience developing staff, managing performance, and mentoring high‑potential employees
- Demonstrated ability to build and maintain strong collaborative relationships across departments
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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