Service Delivery Manager at Aspire Lifestyles managing service delivery to clients in lifestyle services. Responsible for ensuring client satisfaction and upholding service level agreements through leadership and strategic execution.
About the role
- Join Manulife's Audit and Advisory Team as an Associate Manager. Focus on enhancing governance and risk management while driving automation in the insurance sector.
Responsibilities
- Execute audit and advisory assignments in accordance with department and IIA standards and target dates
- Report any scheduling or budget overruns to Senior Manager or Director
- Develop an adequate understanding of the risks being handled by the unit being assessed
- Evaluate the controls in place to mitigate these risks
- Assist in audit planning, drive engagements to deliver on the audit plan
- Assist audit leads in reporting
- Prepare meaningful, concise, and well-articulated audit working papers, findings, and recommendations
- Manage and communicate expectations regarding work deadlines and deliverables
- Apply analytical skills and explore different ways to audit
- Embrace and use data analytics to enhance audit coverage
- Actively follow up on open issues with management
- Maintain open communication and lead the remediation testing of issues
- Lead various SOX processes and facilitate SOX planning
- Provide oversight during walkthrough and testing phases
- Build and maintain a positive relationship with management
- Lead, coach, and mentor junior staff assisting on projects
Requirements
- A university degree is required
- 3 to 5 years of internal or external audit, risk management, or equivalent business or advisory/consulting experience
- Strong written and oral communication skills
- Ability to effectively communicate ideas and recommendations
- Ability to listen and consider the ideas of others
- Ability to quickly understand business processes and their risk implications
- Ability to analyze complex situations and provide valuable and practical feedback
- Ability to work efficiently in diverse environments and cultures
- A recognized accounting (CPA, CA) or auditing (CIA, CISA) designation is preferable
- Knowledge of the Financial Services industry, applicable regulations, and risks is preferred
- Knowledge of data analysis tools is preferred
- Knowledge of audit methodologies, control frameworks and risk management practices, and SOX requirements
Benefits
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short- and long-term disability benefits
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program (holidays, vacation, personal, sick days)
- Full range of statutory leaves of absence
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