Account Manager responsible for client relationships and high-impact campaigns at a creative agency. Collaborating closely with project teams to deliver high-quality results.
Responsibilities
Serve as the primary point of contact for assigned accounts
Build strong, long-term client partnerships based on trust and clarity
Lead client meetings, presentations, and key communications
Manage escalations and protect the agency’s position professionally
Translate client briefs into clear strategic direction internally
Align delivery teams on objectives, deliverables, and priorities
Ensure campaigns are executed to high creative and operational standards
Maintain oversight across timelines and major milestones
Ensure client briefs are translated into clear, digestible internal plans across stakeholders
Proactively monitor project status (timeline, budget, deliverables) and flag risks or delays
Maintain visibility across multiple projects simultaneously (typically 4–6 accounts depending on complexity)
Identify upselling and cross-selling opportunities
Proactively propose campaign extensions and new initiatives
Maintain visibility of pipeline opportunities within accounts
Contribute to new business efforts when needed
Explore potential new business opportunities through networking, events, and industry exposure (nice-to-have)
Work closely with Project Managers to ensure smooth execution
Align with Procurement and Finance on cost control and payment flow
Partner with creatives and production teams to elevate campaign quality
Work closely with vendors and external partners to ensure alignment on budget and execution quality
Contribute to overall project smoothness, ensuring strong collaboration across internal teams, vendors, and partners
Own project pricing, scope alignment, and margin protection
Manage change orders and prevent scope creep
Ensure billing milestones are triggered and aligned with delivery
Monitor project profitability in partnership with finance
Support cost optimization by identifying savings opportunities within project budgets
Participate in on-ground execution for events and activations when required
Be open to occasional travel within and outside Metro Manila for activations and shoots
Potentially support proposal creation and scope development as the role evolves
Requirements
2–4 years’ experience in Account Management, PR, and/or agency environment
Excellent written and verbal communication skills
Strategic thinker with strong organizational abilities
Comfortable in fast-paced, dynamic project environments
Familiarity with Google Workspace and common communication tools (Telegram, WhatsApp, Viber)
Experience working with vendors, suppliers, or external partners (especially for events or activations)
Strong sense of ownership, initiative, and accountability in managing projects end-to-end
Willingness to travel for events and activations when required
Basic financial awareness or experience in budget management / cost control is a plus
Preference for candidates with good character, positive attitude, and strong interpersonal skills (team fit is critical)
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