Hybrid Senior Subscription Manager – all genders

Posted yesterday

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About the role

  • Senior Subscription Manager managing subscription strategies at mammaly, focusing on customer experience and engagement for premium pet supplements.

Responsibilities

  • You will take strategic responsibility for our subscription business and develop and manage our medium- and long-term subscription roadmap.
  • You will own and optimize the entire subscriber journey – from onboarding through retention to win-back and loyalty.
  • You will take ownership of key subscription KPIs such as Retention, LTV and MRR and ensure their sustainable development.
  • You will ensure the implementation of our cross-functional subscription initiatives and be responsible for strategic alignment with stakeholders, management and C-level.
  • You will develop automated and personalized subscriber flows (email, SMS) together with the CRM team.
  • You will design and analyze A/B tests for pricing, offers and incentives, and derive concrete optimizations.
  • You will improve our self-service subscription management experience.

Requirements

  • At least 3 years of experience in subscriptions, CRM, retention, lifecycle or DTC growth.
  • Proven experience building or scaling subscription models, ideally in a DTC or e-commerce environment.
  • Strong analytical skills and experience with subscription KPIs, cohort analyses and data-driven decision making.
  • Experience managing and delivering cross-functional projects with teams from Marketing, Product, Tech, SCM, CRM and CS.
  • High technical affinity and the ability to quickly learn new tools and topics.
  • Strong hands-on mentality as well as a structured, independent and solution-oriented working style with high ownership.
  • Fluent German and English.

Benefits

  • The ability to organize your workday 100% flexibly.
  • Everything you need to work from home.
  • High-end Mac or Windows workstation.
  • Free coffee, tea, snacks, fresh fruit and breakfast cereals.
  • 75% employee discount on orders up to a merchandise value of €100 per month.
  • Company pension scheme (bAV), company health insurance (bKV) and much more.

Job title

Senior Subscription Manager – all genders

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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