Business Analyst role focused on implementation and configuration of contract management systems. Collaborating with the Customer Experience team at Malbek in Ahmedabad, Gujarat.
Responsibilities
Spearhead full-cycle implementation projects from discovery through deployment
Architect complex workflow automation and approval matrixes
Design and configure dashboards and reporting solutions
Lead data migration strategies and execution from legacy systems
Create and maintain contract templates, playbooks, and clause libraries
Execute system integrations with enterprise platforms (ERP, CRM, etc.)
Conduct business process analysis and optimization workshops
Develop custom solutions using platform configuration tools
Perform QA testing and validation of configured solutions
Document technical specifications and configuration decisions
Create and maintain system administration documentation
Configure advanced routing rules and conditional logic
Set up complex approval hierarchies and delegation rules
Implement eSignature integrations and workflows
Design custom fields and metadata structures
Configure automated alerts and notifications
Contribute to data migration projects, including AI-assisted data extraction and imports
Requirements
Bachelor’s degree in business, Legal Studies, Information Systems, or a related field
5+ years experience implementing or administering contract management systems
Strong understanding of contract lifecycle management processes and best practices
Experience with workflow design and business process optimization
Excellent documentation skills
Strong analytical and problem-solving abilities
Effective communication skills with the ability to work with stakeholders at all levels
Experience with API integrations and data migration
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