IT Business Analyst focusing on financial processes in Nespresso's Digital Tech Finance Team. Supporting technology platforms and coordinating IT Business Analysts within a hybrid work environment.
About the role
- OTM Technical Analyst optimizing transportation processes at Johnson Controls. Analyzing requirements, configuring OTM, and collaborating with teams for system efficiency.
Responsibilities
- Analyze and configure Oracle Transportation Management to meet business requirements and enhance operational efficiency.
- Provide development and support for Johnson Controls transportation planning landscape and work closely with integrated applications including ERPs (SAP, Oracle), WMS, visibility and rating applications to ensure seamless operations and integration.
- Perform triage on day-to-day OTM system issues, providing timely resolution for complex challenges, and supporting enhancement requests through JIRA.
- Demonstrate expertise in OTM core modules including Order Management, Shipment Management, Visibility, Contracts and Rates Management along with agents and workflows, User configuration, integrations, operational planning, financials, and reporting.
- Collaborate with internal stakeholders to identify areas for improvement and develop strategies for transportation optimization.
- Provide technical support and troubleshooting for OTM-related issues, ensuring timely resolution of incidents.
- Debug log files, configure custom events and reports, and utilize business intelligence (BI) tools to support decision-making processes.
- Maintain high levels of customer satisfaction by adhering to delivery and service quality standards.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 5+ years of experience working with Oracle Transportation Management
- Strong analytical and problem-solving skills with attention to detail.
- Fluent in English (mandatory)
- Excellent communication and collaboration skills.
- Knowledge of transportation logistics processes and systems.
Benefits
- Comprehensive benefits package
- Opportunities for professional growth and development
- Supportive and inclusive work environment
- Commitment to work-life balance and employee well-being
- Engagement in meaningful projects that make a difference
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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