Customer Success Manager onboarding and supporting mid - market clients in B2B SaaS. Building relationships and leading adoption strategies for software like Swarmia.
MD
Hybrid Customer Success Manager – Colocation
Posted 5 days ago
About the role
- Customer Success Manager working to enhance contract quality for assigned Data Center customers in hybrid working environments. Collaborating with various teams and stakeholders for efficient project execution.
Responsibilities
- Primary customer contact for assigned customers from contract signing through contract end
- Onboard new customers in close collaboration with other departments
- Act as a liaison between Sales and other departments
- Improve contract quality at existing data centers
- Work with assigned customers on renewal options
- Support incoming leads and contribute to new opportunities
- Serve as the customer point of contact during regular review meetings
- Closely monitor outstanding items for assigned customers
- Collaborate with the Service Desk (e.g., regular coordination meetings)
Requirements
- Excellent communication skills in German and English
- Experience in the data center environment and with colocation products
- Technical understanding of colocation services (e.g., power, cooling, cabling, cabinets)
- High attention to detail and strong planning skills required
- Willingness to travel to customer meetings in Germany or the Netherlands
Benefits
- Attractive compensation, plus bonus and shift allowances
- Company pension scheme and employee savings plan
- 30 days of annual leave
- 20 days of workation
- A hybrid, highly flexible working environment
- Corporate benefits: employee discounts at numerous brands and online shops
- €50 monthly tax-free benefit via the Spendit card
- A diverse range of tailored training programs
- A secure long-term position with exciting development opportunities
- Strong team spirit with Christmas parties, team events and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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