Bilingual Director of Human Resources at Intact, supporting global strategy with a focus on talent management and organizational change. Leading HR professionals and driving culture change initiatives.
About the role
- HR SSC Specialist providing support to HR processes and employee inquiries in Belgrade. Collaborating within a dynamic team to ensure smooth daily operations of HR services.
Responsibilities
- Prva tačka kontakta za HR upite zaposlenih putem različitih kanala (ticketing sistem, telefon, chat)
- Odgovaranje na pitanja zaposlenih, upravljanje zahtevima i eskaliranje složenijih slučajeva kada je potrebno
- Ažuriranje i obrada HR podataka, kreiranje tiketa za ispravke ili nove zahteve
- Prioritizacija pristiglih zahteva i rešavanje u skladu sa standardnim procedurama
- Usmeravanje zaposlenih na interne pravilnike ili eksterne partnere
- Saradnja sa ostalim članovima SSC tima i učešće u projektima unapređenja procesa
- Obezbeđivanje visokog nivoa korisničke podrške uz poštovanje globalnih HR procedura
Requirements
- Iskustvo ili interesovanje za HR procese, poželjno u Shared Services ili BPO okruženju
- Odlično znanje engleskog jezika i rumunskog jezika
- Razumevanje HR Shared Services modela i procesa pružanja podrške zaposlenima
- Prednost: poznavanje HR IT sistema (SuccessFactors, PeopleDoc, SAP HR) i ticketing sistema
- Dobro poznavanje Microsoft 365 alata (Teams, PowerPoint, Excel)
- Diploma ili studije iz oblasti HR-a, biznisa ili srodnih oblasti
- Organizacione i komunikacione veštine, orijentisanost ka korisnicima
Benefits
- Konkurentan paket zarade i privatno zdravstveno osiguranje
- 25+ dana godišnjeg odmora
- Fleksibilno radno vreme
- Podršku u profesionalnom i ličnom razvoju, kroz izazovne projekte i timsko radno okruženje
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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