Senior Middle Market Client Manager at Reliance Matrix advising on client benefit plans and contracts while ensuring client growth and operational excellence.
About the role
- Client Partner responsible for growing strategic accounts in Public Safety & Defence sector. Focusing on home office challenges and collaborating with multidisciplinary account teams.
Responsibilities
- As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors.
- Specifically this role will be within Public Safety & Defence, with a strong focus on Home Office.
- You’ll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them.
- You will report to an Industry Director and lead on the creation and execution of a strategic account plan for each of your clients.
- Work with the account teams and staff on the ground to ensure we’re making strong progress towards our strategic growth goals in your accounts.
- Identify specific sales opportunities within your accounts and proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio.
- Lead on the qualification, pursuit and capture of these opportunities and personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M.
- Identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner.
- Work with marketing to help build awareness in your accounts and target accounts.
- Manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms.
Requirements
- A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders.
- Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.
- Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new business
- A strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets.
- An appreciation and knowledge of technology delivery, agile methodologies, etc.
- Broad technology experience and a sound awareness of technology and public sector trends and policies
- Ability to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients.
- Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level.
- Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders.
- Home Office experience and existing relevant networks would be beneficial, but not essential to the role.
Benefits
- 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
- Flexible Working Hours - we are flexible with what hours you work
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice
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