Associate Client Success Partner nurturing client relationships in restaurant technology sector. Engage with clients for retention strategies and upselling opportunities while providing outstanding service.
About the role
- Senior Client Manager overseeing UK's sales and client activities for Linklaters' Re:link. Driving client engagement strategies and managing key client relationships in a flexible lawyer platform.
Responsibilities
- Works with Head of Re:link to develop and implement a comprehensive client strategy and engagement plan, aligning with functional growth goals.
- Deepens client relationships and ensures effective and consistent client interactions across all Re:link touchpoints.
- Works closely within the wider Matter Optimisation (MO) function to cross-sell Re:link and the full scope of MO capabilities to both clients and internal stakeholders.
- Manages the Re:link UK sales team selling Re:link flexible lawyer resources and services to clients, ensuring seamless service delivery across diverse practices.
- Collaborates with the Head of Re:link to set ambitious sales targets, to drive strategies that achieve targets and foster profitable growth.
- Acts as the primary escalation point for all UK sales and client-related matters, leading the resolution of strategic and complex challenges.
- Leads the client engagement workstream for Re:link in the UK, overseeing all client facing activities including event programme design and delivery, pitch content development, thought leadership initiatives, and client relationship management.
- Manages and enhances key client relationships to raise Re:link's market position, drive brand awareness and generate profitable revenue.
- Leads the development and execution of Re:link UK pricing strategies, ensuring alignment with market dynamics to drive growth and maximise profitability.
- Leads a high-performing team, developing and implementing team goals and providing guidance to enhance team performance.
- Supports the UK sale team by stepping in and directly managing or supporting specific sales opportunities with clients where required, including at times of high busyness or during periods of team absence.
Requirements
- Strong experience overseeing sales and client activity in a global professional services firm, preferably in the legal sector.
- Experience in a comparable role in a peer flexible legal resourcing platform, high-end legal recruitment consultancy and/or other alternative legal services platform, with a sound understanding of the legal sector.
- Track record of driving client engagement strategies and relationship management to grow revenue and profit.
- Experience in leading and developing high-functioning teams, enhancing client relationships and implementing strategies that foster profitable growth.
- Proactive, driven and energetic.
- Natural rapport with people, confident and articulate.
- Brings structure, discipline and focus, with the ability to plan ahead.
- Commercial and numerate and a problem solver.
- Sets and delivers high standards in all that they do, including attention to detail and the ability to manage competing priorities.
- Hands-on, flexible, willing to “get hands dirty” to help the team with whatever it needs, team player, enthusiastic.
Benefits
- Health & Wellbeing
- Private Medical Insurance
- Free in-house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
- Finance Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will-writing services
- Family & Lifestyle Electric car and cycle to work schemes
- Emergency family care
- Additional holiday/birthday leave
- Maternity/paternity/shared parental leave
- Travel insurance and season ticket loan
- Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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