Customer Service Medewerker supporting clients via phone and email in a hybrid work model. Working from home and office locations in Amsterdam or Leuven.
LT
Hybrid Working Student Support Agent – Customer Service
Posted 2 months ago
About the role
- Working Student Support Agent assisting customers with trading software technical details via phone and email. No sales conversations involved, customer inquiries come to you directly.
Responsibilities
- Assist and onboard customers with the technical details of the trading software
- Resolve customers’ product-related questions about financial instruments via phone and email
- There are no sales calls or cold outreach with us – customers come to you
Requirements
- Interest in and, ideally, experience with international financial markets and products, for example through personal trading or studies
- Confident communication with customers – prior customer service experience is an advantage
- Excellent German and good English language skills, both spoken and written – communication with our partner is in English
- Proficient with Office applications
Benefits
- Flexible working hours to fit your class schedule and attractive pay
- A multi-week, structured onboarding with individual training from our in-house trainers on our trading platform and financial products, plus substantial practical training with your personal mentor
- Development opportunities through ownership of projects and expanded responsibilities
- Language courses at very favorable rates
- Free snacks, drinks and a daily hot lunch prepared by our chef – options for meat-eaters, vegetarians and vegans
- An annual training budget of up to €2,000 for your chosen professional development related to the role
- Discounts for Urban Sports
- Company summer party & Christmas party with the whole office and regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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