Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
LT
Hybrid Support Agent – Customer Service Representative
Posted 2 months ago
About the role
- Support Agent responsible for handling customer inquiries and complaints for a finance firm in Berlin. Delivering excellent customer service without sales pitches via phone and email.
Responsibilities
- You are responsible for delivering excellent customer service to our clients.
- This includes handling customer inquiries and complaints, providing information about our products and services, and resolving customer issues by phone and email.
- There are no sales calls — customers come to you.
Requirements
- You have initial professional experience in telephone-based customer contact.
- Experience in a bank or in financial services is a plus but not required.
- You are interested in international financial markets and financial products.
- You have excellent written and spoken German.
- English skills are advantageous.
- You are confident using a PC and have an affinity for the internet and software.
Benefits
- Attractive compensation
- A multi-week, structured onboarding with tailored training on our trading platform and financial products by our in-house trainer, plus hands-on onboarding with your personal mentor
- Free snacks, fruit & vegetables, drinks, and a daily hot lunch prepared by our chef — including options for meat-eaters, vegetarians, and vegans
- An annual professional development budget of up to €2,000 for training related to your role
- Company-supported in-house language courses at very favorable rates
- 45% employer contribution to company pension plan
- Discounts for Urban Sports Club
- Local and international summer & Christmas parties, plus regular team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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