Key Account Manager overseeing B2B client accounts in the advertising sector. Focusing on customer retention and revenue growth with no cold calling involved.
About the role
- Key Account Manager handling strategic account management for a beauty and luxury retail company. Ensuring profitability and developing customer relationships in the beauty and skincare industry.
Responsibilities
- Lead the development and execution of account strategies.
- Anticipate client needs, industry shifts, and risks — not waiting for requests.
- Ensure account profitability while maintaining strong, long-term partnerships.
- Develop an in-depth knowledge of customer businesses, strategies, and key decision-makers.
- Track customer performance, financial health, and market positioning.
- Leverage market intelligence and competitor insights to shape proactive proposals.
- Drive upselling, cross-selling, and new opportunities that increase revenue and margins.
- Negotiate agreements that protect company profitability while creating client value.
- Monitor account KPIs and implement proactive corrective actions.
- Build trusted relationships at senior levels of client organizations.
- Position the company as a proactive, solutions-driven partner.
- Lead business reviews and present actionable insights backed by data.
- Direct internal teams to execute account strategies effectively.
- Share customer insights with Marketing, Finance, Operations, and Brand Managers to align strategies.
- Prioritize feedback that supports company growth and profitability.
Requirements
- Thai Nationality
- Bachelor’s or Master’s Degree in Business Administration, Marketing, or a related field
- Minimum 3–5 years of experience in Key Account Management
- Proven experience managing national and/or regional chain retailers
- Prior background in Beauty, Fragrance, Skincare, or Luxury Retail is highly preferred
- Demonstrated track record of achieving or exceeding sales targets
- Hands-on experience in Joint Business Planning (JBP)
- Strong communication skills in Thai and good command of Business English
- Advanced proficiency in Microsoft Excel is required
Benefits
- AL , PH , Provident Fund, Group Insurance ,and Dental claims
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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