Hybrid Customer Service, e-Commerce

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About the role

  • Customer Service representative providing support for e-commerce platforms like Tokopedia and Shopee. Engaging with customers and working on mega campaigns with a positive attitude.

Responsibilities

  • Provide professional customer service support.
  • Answer customer chats on multiple marketplaces and website (Tokopedia, Shopee, and Lazada).
  • Works on the weekend and helps on mega campaigns (i.e., 9.9, 10.10, etc.).
  • Communicate and coordinate with the team as necessary.
  • Maintain a positive and professional attitude toward customers at all times.

Requirements

  • Required Skill(s): Customer Service, Customer Relation, and Good communication skill
  • Has experience in working with customer support and is customer-oriented.
  • Has a solid knowledge of the beauty industry is a plus
  • Has experience in working in e-commerce or has a personal store in e-commerce is a plus

Job title

Customer Service, e-Commerce

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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