Customer Support Manager responsible for handling inquiries in E - Commerce. Ensuring high - quality service using CRM tools and collaboration with internal teams.
About the role
- Commercial Analyst focused on e-commerce performance and competitor analysis at C&A. Responsible for customer journey governance and strategic business objectives in a fashion retail environment.
Responsibilities
- Análise de performance (vendas e demais indicativos do online);
- Análise de concorrência (mix, ações, preços), com objetivo de agregar estrategicamente com o negócio;
- Governança da jornada do cliente (banners, listas, propostas, integração de mix);
- Atuar com foco na execução da estratégia traçada para o negócio;
- Realizar interface entre equipes (comercial, merchandising, estúdio).
Requirements
- Estar cursando ou ter concluído graduação em Marketing, Publicidade, Administração ou áreas correlatas;
- Ter experiência prévia com e-commerce/comercial/produto;
- Conhecimento intermediário em Excel e PowerPoint;
- Familiaridade com plataformas operacionais digitais;
- Conhecimento em ferramentas de planejamento e organização, como Planner, ClickUp, Trello ou similares;
- Experiência ou interesse no mercado de moda (diferencial).
Benefits
- Assistência Médica e Odontológica (Titular e Dependentes)
- Dr. C&A - Telemedicina e Teleterapias
- Estacionamento ou VT (Local de trabalho Alphaville – Barueri/SP)
- BDay Off, no mês de aniversário você tem um dia de folga de presente para você!
- Horário flexível
- Restaurante Interno
- Benefício Refeição Flex (VA e/ou VR)
- Gympass
- Programa Amigo (apoio psicológico, jurídico e social)
- Convenio Farmácia com desconto em folha
- Desconto em compras nas lojas C&A e e-commerce
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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