Key Account Manager overseeing B2B client accounts in the advertising sector. Focusing on customer retention and revenue growth with no cold calling involved.
About the role
- Client Relationship & Partnership Manager focusing on luxury client acquisition and partnerships. Driving engagement strategies and managing bespoke events for high-net-worth individuals.
Responsibilities
- Client Acquisition & Retention: Proactively identify, approach, and convert new VVIP clients and corporate accounts.
- Cultivate long-term relationships with top-tier clients, ensuring exceptional experiences that reflect brand prestige.
- Drive clienteling initiatives and elevate the customer journey across all touchpoints.
- Partnership Development: Build and manage strategic partnerships with luxury-related businesses (e.g., supercar, private clubs, fine dining, art, and hospitality sectors).
- Identify and execute exclusive co-branding opportunities, private events, and collaborations that attract high-value clients.
- Client Insights & Personalization: Utilize CRM data and client insights to craft personalized experiences, gifting programs, and concierge-level service.
- Develop loyalty-building strategies and high-touch service models for key clients.
- Event Strategy: Lead the planning and execution of bespoke events, private previews, and brand experiences targeting HNWIs and corporate partners.
- Collaboration & Reporting: Work cross-functionally with brand, retail, and marketing teams to align on client initiatives and performance KPIs.
- Report on client acquisition performance, ROI of partnerships, and client satisfaction metrics.
Requirements
- Proven experience (5–8+ years) in client relationship management within the luxury retail or high-end services industry (e.g., fashion, beauty, jewelry, hospitality, automotive).
- Demonstrated success in acquiring and managing VVIP or UHNW clients, with a strong personal network in luxury and corporate circles.
- Previous exposure to luxury retail clienteling, CRM strategies, and VIP events is essential.
- Strong interpersonal, negotiation, and communication skills; fluent in English (additional languages a plus).
- Sophisticated, client-centric mindset with an ability to navigate luxury environments with poise and discretion.
- Ability to work independently and collaboratively in a fast-paced, high-performance culture.
- Excellent presentation, proposal writing, and relationship-building skills.
- Strong understanding of luxury market dynamics, client behaviors, and competitive landscape.
- A Degree holder in Business Management, Public Relation or client management or relevant specialisation.
Benefits
- AL
- PH
- Provident Fund
- Group Insurance
- Dental claims
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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