Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Performance Analyst role at Luminor supporting retail banking performance management through analysis and reporting. Involves creating dashboards and optimizing business performance strategies.
Responsibilities
- Analyse performance trends and development against the plan
- Create, maintain and optimize performance dashboards
- Provide high quality regular reports
- Identify and escalate performance gaps
- Contribute to regular business performance reviews
- Ensure Retail project and program performance management
- Participate in setting KPIs and creating strategic plans
- Perform resource utilization calculations and analysis
Requirements
- Experience in sales analysis, planning and control
- Strong analytical thinking with ability to interpret data and deliver actionable insights from large datasets
- Advanced Excel skills; certifications or demonstrable experience with Excel Power Query, Knime, SQL or similar platforms is preferred
- Experience with business intelligence tools
- Understanding of financial industry products and Retail banking processes is a strong advantage
- Readiness to show initiative and take full ownership
- Ability to simplify complex solutions
- Fluent English is required in spoken and written communication due to working on the Pan-Baltic level
Benefits
- Flexible working hours
- Hybrid work
- Possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
- Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
- Additional days off for volunteering purposes
- 30 fully paid calendar days for military training every year
- Health insurance after the first 3 months pass in all three Baltic states
- Health days in case of your absence due to sickness without a doctor's note needed
- Access to tools and resources that help you feel good and be productive at work and in life
- Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc.
- Special offers & pricing for products and services provided by Luminor
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