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Senior Complaints Coordinator at Capital One tackling customer inquiries and complaints. Provide exceptional service while advocating for customer needs in a remote role.
About the role
- Account Manager driving growth and expanding client relationships for a Berlin-based SaaS company. Responsible for sales growth and maintaining customer connections within existing accounts.
Responsibilities
- You are responsible for driving revenue growth within our existing customer base.
- You push expansion forward and uncover additional opportunities and buying centers.
- You independently identify and execute upsell and cross-sell opportunities.
- You deepen existing relationships, win new stakeholders within accounts, and thereby expand our network.
- You win back inactive customers.
- You create proposals, negotiate contracts, and close deals.
- You convince customers in demos, webinars, and product presentations.
Requirements
- At least 2 years of experience as an Account Manager, Sales Manager, Account Executive, or Inside Sales Manager; ideally in B2B SaaS.
- Native-level German and fluent English (both required).
- Strong ability to identify customer needs and translate them into measurable results.
- A "get-things-done" mentality, enthusiasm, and a confident presence.
- Strong communication skills: you can present complex software in a simple and understandable way.
- Organized, analytical, and independent, while being consistent and persistent in achieving goals.
- KPI-driven mindset and a passion for delivering real business impact.
- Experience running customer trainings, workshops, or webinars.
Benefits
- Hybrid model: 3 days in the office, the rest you choose.
- Modern, bright office in the heart of Berlin with fresh fruit, free drinks, great coffee, and many cafés & restaurants nearby.
- LumiWeek: Once a year the entire team comes to Berlin for a week—for workshops, team events, great food, and lots of fun.
- Regular team events and “Friyay” drinks on Fridays.
- Personal learning budget (books, courses, conferences—your choice) + quarterly time for personal development.
- Discounted Urban Sports Club or Circula membership.
- A diverse, international team (10+ nationalities!) where collaboration and open communication are a given.
- The chance to have real impact on a rapidly growing user base.
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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