Account Manager leading commercial initiatives and client partnerships in fine fragrances. Building strategic projects and ensuring client satisfaction at dsm - firmenich.
About the role
- Account Manager at luca, developing hotel partnerships and optimizing product usage for customer satisfaction. Collaborating with cross-functional teams to improve overall partner success.
Responsibilities
- Relationship management: Support and development of hotel partners with a focus on satisfaction, retention and growth.
- Conduct onboarding and training.
- Identify and successfully execute cross-selling and upselling opportunities.
- Analyze KPIs, usage and feedback to improve performance and partner success.
- Support technical setup and ensure a smooth product implementation.
- Actively contribute to the further development of the product and internal Account Management processes.
- Work closely with Key Account Management, Support and Product teams.
Requirements
- At least 1 year of experience in Account Management, Customer Success or Operations.
- Experience in SaaS, hospitality tech or the hotel industry is a plus.
- Proactive and outgoing personality.
- Excellent communication skills in German and English.
- Well organized and structured, able to maintain an overview even under pressure.
- Data-driven with a strong affinity for software and digital tools.
- Flexible and willing to work on-site at our customers' locations more frequently during intensive project phases.
Benefits
- 30 days of vacation – because rest is as important as performance.
- Meal subsidies to ensure you're well taken care of at lunch.
- Urban Sports Club membership to keep body and mind in balance.
- We support your development and open up opportunities beyond your role.
- You'll receive everything you need to hit the ground running.
- Regular team and company events – remote or in-person – that strengthen team spirit and are simply fun.
- Centrally located: Our office is easy to reach – right at Ostkreuz in central Berlin.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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