Center Operations Specialist managing day - to - day operations of USO Centers. Ensuring a welcoming environment and delivering memorable experiences for military service members and their families.
About the role
- Associate Analyst for Cash Management Operations helping financial advisors with client inquiries. Supporting escalated issues and contributing to team training and process improvements.
Responsibilities
- Supporting complex cash management related issues, ownership of each inquiry as the main point of contact and providing First Call Resolution, when possible.
- Taking ownership of the case that results in follow-up phone calls, processing, and proper documentation.
- Supporting and managing escalated issues in a timely manner and acting as the point of contact for case resolution.
- Facilitating the proper handling of client complaints per regulatory requirements by communicating to and collaborating with FINOP, Compliance, Legal, and Risk teams when necessary.
- Maintaining and actively participating in the team training program and new hire onboarding experience.
- Maintaining a positive and supportive workplace environment by taking initiative and assisting individual team members when appropriate.
- Delivering regular positive feedback and coaching opportunities to support the team’s development.
- Keeping apprised of and promoting new processes and controls, actively leading in daily huddles, and participating in monthly department meetings.
- Providing feedback and process improvements to drive the business forward.
- Implementing and maintaining a team-specific error tracking process to ensure proper coaching and training take place at the senior operations and associate service consultant level.
- Reporting and presenting trends and process improvement recommendations to senior leaders at the team and enterprise level.
- Assisting with and/or supporting ad hoc projects, presentations, monitoring, associate engagement and reporting as needed.
Requirements
- 2+ years professional experience in financial services
- 2+ years business analysis (or similar) and/or process improvement experience
- Strong understanding of or experience with move money transactions and related regulatory requirements
- Skilled in client service and dedicated to providing a high-quality client experience
- Excellent collaboration, verbal/written communication and organizational skills
- Ability to prioritize and multi-task in a fast-paced environment
- Change Agent, able to define the future state and assist with implementing change as necessary
- Strong execution ability and a sense of urgency
- Creative, flexible and an experienced practitioner
Benefits
- 401K matching
- health benefits
- employee stock options
- paid time off
- volunteer time off
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Technical Operations leading operational health of Cencora’s Human Health eCommerce. Collaborating cross - functionally to drive technical enablement and incident management.
Betriebsleiter im Catering bei Klüh Catering GmbH in Greven. Führt das Küchenteam und verantwortet die Speiseplanung und Kundenkontakt.
Betriebsleiter im Catering responsible for service quality and team management in Bonn. Leading daily operations and ensuring compliance with relevant regulations.
Regional leader overseeing healthcare culinary operations at multiple hospitals in Connecticut. Inspiring teams, driving success, and implementing sustainable food programs to improve patient outcomes.
Trainee program in Operations & SCM at ACO providing hands - on experience in modern business processes. Involvement in projects and mentoring for personal development at a water - tech company.
Operations Trading Manager at Coles Supermarkets responsible for managing online and customer service teams while ensuring store profitability.
MERA Regional Medical Operations Senior Manager leading medical operations across MERA region. Delivering high - quality operational support and solutions that enhance the strategic impact of Medical Affairs.
Operations Supervisor providing critical support to field operations at WEC Energy Group in Wisconsin. Leading standardization and compliance initiatives while promoting safety and efficiency in operations.
Audience Operations Analyst executing audience distribution strategies for B2B clients. Collaborating with major brands to optimize targeted advertising campaigns.