Sales Administration Specialist at Skeepers managing billing, customer support, and contract management processes. Collaborating with Sales, Accounting, and Customer Support teams to ensure operational excellence.
About the role
- Senior Contact Centre SaaS Administrator managing technical solutions for CRM and telecom systems. Ensuring operational efficiency in supporting contact centre staff at loveholidays.
Responsibilities
- Experience with being the front-line technical person in the team
- Managing our CRM system Kustomer from a technical perspective and owning the technical and communication links between our suppliers and internal teams
- Experience of creating and making changes to process flows, workflows and business rules while understanding the implications of those changes and what regression testing should be completed
- Deploy monitoring tools to monitor system performance, analyse data, and generate reports for managerial review
- Managing our Telecoms system UJET, creating and managing queues, user roles, permissions and ongoing maintenance and regular monitoring
- Administering Google Customer Experience Suite, including configuration, user management, and integration with existing systems
- Building and maintaining automation workflows using N8N to streamline contact centre operations and reduce manual processes
- Additional responsibilities include managing WFM and external contact centre systems through third party suppliers
- Proactively identify trends and areas for improvement, recommending and implementing enhancements to optimise system efficiency through automation
Requirements
- Proven experience as Senior Application Support or Engineer, managing large scale CRM and Telecom systems
- Degree in a technical subject or industry standard certificates
- Strong working knowledge of Kustomer and/or transferable knowledge with an equivalent CRM system (Zendesk, Salesforce, Freshdesk, Zoho etc..)
- Strong working knowledge of UJET or Google Customer Experience Suite (CCAI Platform) and/or transferable knowledge with an equivalent Telecoms or CCaaS system (RingCentral, Twilio, Genesys, 8x8 etc..)
- Possess a strong focus on Customer Service and IT Security
- Ability to work individually and within a team
- Flexibility to work outside of standard work hours to accommodate special projects or emergencies
Benefits
- Company pension contributions at 5%
- Individualised training budget for you to learn on the job and level yourself up
- Discounted holidays for you, your family and friends
- 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
- Ability to buy and sell annual leave
- Cycle to work scheme, season ticket loan and eye care vouchers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Administrateur CAD CAM responsible for overseeing the performance of product development tools in an international industrial context. Collaborating with IT and key users for effective implementation.
Administration Assistant in the insurance sector, handling client inquiries and administrative tasks in a hybrid setup. Collaborating closely with Account Executives and maintaining client relations.
Document Control Administrator responsible for maintaining policies and procedures at pharmaceutical sites. Overseeing document management, compliance initiatives, and quality standards.
Administrative position managing finance, HR, and operations for a deeptech startup combating climate change. Join a growing team working on mission - driven projects from Torino.
Special Loans Administrator processing various loans at Dovenmuehle Mortgage, Inc., the leading mortgage subservicing firm. Ensuring timely and compliant processing of loans.
Disability Payment Administrator aiding Canadians with health benefits and claims processing. Involved in client interactions, account management, and process improvements.
Subcontracts Administrator managing various contract types at Booz Allen. Responsible for negotiations, administration of subcontracts, and developing solutions for moderate scope challenges.
Contracts Administrator managing federal contracts at Competitive Range. Ensuring compliance, administrative support, and collaboration with finance and program management.
Manage the administrative operations for leagues, competitions, and events at Basketball England. Overseeing licensing support and facilitating communication with key stakeholders in basketball.